Technical Support

17a-4’s Technical Support

17a-4, LLC provides responsive technical support to all clients experiencing issues with 17a-4 software.  17a-4’s technical team offers comprehensive analysis and resolution in a cost effective manner.  Please be aware of any prearranged service plans you may have in place with 17a-4 or directly with a data source or archive technology vendor.


To Place a Support Request

Please complete the form below to open a Technical Support Ticket.

Be sure to fill in all required fields completely, so your request will be processed in a timely manner.

Please note: Technical Support is provided between 8:00 AM and 6:00 PM (EST).


NOTE: BLOOMBERG CLIENTS – On occasion, Bloomberg’s source files are delayed or not posted to the FTP download site.  To manage the missing Bloomberg files, please review recommendations and instructions here, in the “Missing Bloomberg Source Files” section of the DataParser User Guide.

 


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