Cloud9 DataParser

Cloud9 is Symphony’s Wireless Trader Voice platform – modernized with seamless deployment, rich telephony features, and data-powered insights.

DataParser is a flexible data connector solution offering cloud or on-premise deployments, designed for security, compliance, legal, and corporate requirements.

The Cloud9 DataParser offers collection and formatting of Cloud9 recordings and call data. Files can be retained in SharePoint, Azure, AWS or other archive storage and eDiscovery systems.

Key Features of Cloud9 DataParser

Collects Cloud9 data via Cloud9 APIs.
Supports Cloud9 Trader a premium subscription level for maximum call volume, call types, and connectivity.
Collects call recordings, transcripts and metadata from Intercom, Shoutdown and Ringdown call types.
Ability to filter user groups and output to archives and storage systems.
Message tagging and output options.
Supports multiple configurations to manage global deployments.

Sample Cloud9 DataParser Output

Intercom Call Metadata

Transcripts

Is Cloud9 DataParser a hosted solution?
Can I deploy on-premise and store our organization's call recording on our servers?

Yes, the DataParser Cloud allows you to leverage Cloud9 capture services with no on-premise resources needed. Our dedicated Cloud Support team will manage and monitor your cloud deployment and ongoing processing ensuring complete compliance with no monitoring needed!

Yes, DataParser can be installed on-premise, behind your firewall and security protocols. Files can be stored locally and sent to multiple output locations. Admins can easily change configurations and filtering if company polices shift.

Supported Data Sources

DataParser is a modular software solution designed to meet Compliance, Legal, Security and IT requirements. Chats, Online Meetings, Documents, Data feeds, Collaboration Platforms and Databases are supported. DataParser handles the collection from the source, formatting of the data and delivery to an archive, eDiscovery platform or storage repository. 17a-4 partners with all data source providers to ensure continuous support of new features. 17a-4’s software team has streamlined the development of new interfaces. Please get in contact if you are using a platform not listed below and would like us to add it to our DataParser roadmap.