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ServiceNow DataParser

DataParser brings ServiceNow into any Compliance Archive or Repository.

ServiceNow allows employees to work the way they want to, not how software dictates they have to, and customers can get what they need, when they need it.

DataParser is connector software to bring ServiceNow data into any archive or eDiscovery system in use.

ServiceNow DataParser helps you use the technology you want while still meeting your compliance and security policy requirements.DataParser

Key Features of ServiceNow DataParser

  • Automatic collection from the ServiceNow API.
  • Integrated with Active Directory for filtering to collect only a required subset of users.
  • Collects all chat data including usernames, groups, roles, emails, status and polls.
  • Threads chats into conversations.

Tell me about license plans

How does DataParser work?

DataParser is connector software designed to collect data directly from its source to preserve chain of custody and maintain metadata for legally defensible compliance. The data is then formatted and delivered to a specified destination.

Do I need a server for this service?

No. Let us handle everything for you with DataParser Cloud. Our dedicated DataParser Cloud Support team will monitor your service to ensure it is always uninterrupted processing and so that any issues that do occur are resolved immediately.

Can I run DataParser on demand instead of a schedule?

Yes. With the on-premise version of DataParser you control how and when it is run. If you need to send data to your legal team for particular users or a specific date, simply create a configuration for your use case and pull the data.

How do we get Support for our on-premise version of DataParser?

You can open a ticket with our Support team by emailing or visiting the technical support page here.

Supported Data Sources

DataParser is a modular software solution designed to meet Compliance, Legal, Security and IT requirements. Chats, Online Meetings, Documents, Data feeds, Collaboration Platforms and Databases are supported. DataParser handles the collection from the source, formatting of the data and delivery to an archive, eDiscovery platform or storage repository. 17a-4 partners with all data source providers to ensure continuous support of new features.  17a-4’s software team has streamlined the development of new interfaces.  Please get in contact if you are using a platform not listed below and would like us to add it to our DataParser roadmap.