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LivePerson DataParser

DataParser brings LivePerson’s Conversational Cloud into any Compliance Archive or Repository

LivePerson offers AI messaging platforms that connect brands to their consumers effectively.

DataParser is connector software to bring LivePerson data into any archive or eDiscovery system.

LivePerson DataParser lets you chat and collaborate while still meeting your compliance and security policy requirements.

Key Features of LivePerson DataParser

  • Pulls chats from the LivePerson APIs.
  • Collects Chats, Surveys, Campaigns and Engagement data.
  • Supports automated date range requests and configurable data sets.
  • Message tagging and output options.

Tell me about license plans

How does DataParser work?

DataParser is connector software designed to collect data directly from its source to preserve chain of custody and maintain metadata for legally defensible compliance.  The data is then formatted and delivered to a specified destination.

Do I need a server for this service?

No.  Let us handle everything for you with DataParser Cloud.  Our dedicated DataParser Cloud Support team will monitor your service to ensure it is always uninterrupted processing and so that any issues that do occur are resolved immediately.

Can I run DataParser on demand instead of a schedule?

Yes.  With the on-premise version of DataParser you control how and when it is run.  If you need to send data to your legal team for particular users or a specific date, simply create a configuration for your use case and pull the data.

How do we get Support for our on-premise version of DataParser?

You can open a ticket with our Support team by emailing supportnotify@17a-4.com or visiting the technical support page here.

Can I collect files that I’ve shared in LivePerson with DataParser?

Yes.  DataParser can be configured to collect files from LivePerson’s API.  You can allow your users to share files on LivePerson and use DataParser to collect them and stay in compliance.

Supported Data Sources

DataParser is a modular software solution designed to meet Compliance, Legal, Security and IT requirements. Chats, Online Meetings, Documents, Data feeds, Collaboration Platforms and Databases are supported. DataParser handles the collection from the source, formatting of the data and delivery to an archive, eDiscovery platform or storage repository. 17a-4 partners with all data source providers to ensure continuous support of new features.  17a-4’s software team has streamlined the development of new interfaces.  Please get in contact if you are using a platform not listed below and would like us to add it to our DataParser roadmap.