Genesys DataParser

DataParser collects, formats, filters and delivers Genesys Cloud Web Messaging data to any compliance archive, storage or eDiscovery platform.

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Genesys Cloud Web Messaging takes your customer experience to the next level.  Agents interact with customers to solve issues quickly using asynchronous communication, meaning that customers can engage with your brand at any time, on any device.
DataParserDataParser is the leading flexible data connector solution offering cloud or on-premise deployments that’s designed for compliance, legal, and security requirements.
Collect your Web Messaging data directly from the Genesys API with DataParser. Adopt the latest live communication technology, while maintaining compliance with regulations and policies.

Genesys

Key Features of Genesys DataParser

Collects data directly from APIs.

Supports Cloud CX Web Messaging.

Collects chats, participants, emojis, links, files and more.

Ability to filter Users for collection and delivery to multiple locations.

Message tagging and output options.

 

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DataParser Supported Data Sources

DataParser is a modular connector software solution designed to meet Compliance, Legal, Security, HR and IT requirements. Chats, Meetings, Documents, Data feeds, Collaboration Platforms and Databases are supported. DataParser handles the collection from the data source, formatting, filtering of output and delivery to an archive, eDiscovery platform or storage repository.
17a-4 partners with all data source providers to ensure continuous support of new features.  DataParser includes modules not listed below that are used for custom data collection projects.  17a-4’s software team has streamlined the development of new interfaces.  Please get in contact if you are using a platform not listed below and would like us to add it to our DataParser roadmap.

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