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Genesys support is on the way!
January 05, 2026
DataParser for Genesys is coming soon!
Genesys Cloud CX is comprehensive contact center solution that combines customer and workforce engagement with journey management capabilities in a single unified platform. A modern, cloud-native solution, Genesys Cloud CX delivers unmatched scalability; easy-to-use, ready-to-deploy interfaces; a single tool for building orchestration flows; and an event data platform for multistage data lifecycle management.
DataParser is a connector software designed for archiving data from communication platforms, such as Zoom, Microsoft Teams, and Slack. It captures data directly from the source, formats it for easy review, and sends it to preferred archive, storage, eDiscovery, or supervision platforms. DataParser is widely used in compliance and regulatory environments, helping organizations manage data effectively while ensuring compliance with legal and regulatory requirements.
DataParser is designed to bridge the gap between communication and collaboration platforms, enabling seamless collection, normalization, and delivery of data. DataParser provides a centralized solution to parse, format, and route this data into downstream compliance archives, eDiscovery solutions, and data lakes, ensuring organizations remain compliant while gaining valuable business insights.
DataParser is built to ensure verifiable chain of custody and regulatory compliance. Archiving data for SEC / FINRA rules, HR, remote work, IP, legal or corporate policies are common use cases. Financial, Government, Energy, Education, and Healthcare organizations all use DataParser to collect and control communication data.
DataParser supports delivery to any archive or storage platform including Microsoft 365 Purview, Google Vault, Mimecast, MessageWatcher, AWS, Azure Blob and more. Collected data types include chats, texts, images, meetings, documents, data feeds and collaboration activities. Trusted by companies worldwide, DataParser simplifies complex data workflows and enhances operational excellence.
