Join Our Team!
We’re a growing team of Software Developers, Testers, Support, Client Specialists, and Compliance Experts. We work together to provide outstanding software and services to clients large and small. Our DataParser has become one of the leading compliance and archiving tools on the market. If you are interested in joining our team, please send your resume to careers@17a-4.com.
Open Employment Opportunities
Sales Associate / Client Specialist
17a-4 provides services and software to assist organizations in achieving legal and regulatory compliance. Our DataParser connector software is used to process messages and data from millions of users across financial, education, government, legal, non-profit and other verticals.
We are looking for a Sales Associate to join our growing DataParser team. To best support our clients, we are looking for someone that can work independently and in a team. The right candidate will be skilled in customer service with sales or account management experience. This is a salaried position with benefits.
Location:
New York, Nashville, Kansas City. 17a-4 is a remote company, however a candidate nearby one of our team centers or surrounding areas is preferred for occasional in person meetings.
Qualifications:
- Bachelor’s degree or higher
- Great communication skills, strong writing, and organizational skills
- Comfortability speaking with many people within an organization, including high level executives
- IT background a plus
Role & Responsibilities:
- Maintain Client and Opportunity lists in Dynamics CRM
- Help create marketing emails and campaigns
- DataParser sales cycle/onboarding process
- DataParser demos
- Specialization in Microsoft Purview
- Help manage EDU and GOV clients
- Vendor onboarding
- Complete Standardized Information Gathering (SIG) questionnaires
- Manage DataParser contracts and security documentation
Application Support Specialist
Location:
New York, Nashville, Kansas City. 17a-4 is a remote company, however a candidate nearby one of our team centers or surrounding areas is preferred for occasional in person meetings.
17a-4’s DataParser is the leading independent middleware software that collects content from platforms like MSFT’s Teams, Salesforce’s Slack, Cisco’s Webex, Zoom, Quip, Fuze, Bloomberg and formats for compliance archiving or eDiscovery retention.
We are seeing tremendous growth of our Azure-hosted version of the DataParser that provides a simple, cost-effective means for governments, education, healthcare, financial and other regulated institutions to capture many types of content and push into platforms like MSFT’s 365 and Google’s Cloud.
We are seeking an Application Support Specialist who can help support our growth. He/she will install and troubleshoot the DataParser application and coordinate with both the sales and software development teams to support our over 1,000 clients.
Qualifications:
Candidates must have college educational credentials and a strong background in information technology. A degree in computer science and knowledge of MSFT’s Azure is preferred.
Role & Responsibilities:
- Provide expertise and technical knowledge to customers for questions or issues related to the DataParser application, configuration, or functionality
- Work with our clients to install, configure and validate DataParser functionality in their environments
- Troubleshoot application and system related issues, determine root cause, implement resolution, and document the issue and resolution
- Monitor, track, and documents customer support calls and related activities in our ticketing system
- Train clients on the administration of the DataParser application
- Ensure client communications are current with details of the issue, progress, and resolution
- Effectively document issues/feedback from customers for resolution of defects and product enhancement
- Develop Knowledge Base articles to document troubleshooting steps and solutions
- As needed, serve as an on-call resource for international calls and scheduled after-hours maintenance and software installations as part of normal department rotation
- Create and update product documentation as applicable
Experience and knowledge of:
- Previous enterprise application support
- MS Windows environments (domains, trusts, global catalog, active directory)
- Windows Server
- MS’s Azure Cloud
- Messaging (email, SMTP, MS Exchange, Outlook)
- Networking concepts and terminology including firewalls, proxies, and DNS
- Remote desktop tools, RDP and WebEx
- SQL database and query, helpful, not required
Competencies:
- Excellent problem-solving skills, a strong customer-service orientation and commitment to insuring timely, quality solutions to customer issues.
- Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.
- Ability to empathize with customers, actively listen; ability to always defuse situations rather than intensify one.
- Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
- Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
- Demonstrates accuracy, thoroughness, and monitors work to ensure quality and presents data effectively.
- Well-organized, self-directed team player, and open to others’ ideas
- Excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably.
- Professionalism, discretion, and good judgment in all interactions with coworkers, customers, vendors, and others.
- Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.
- Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
- Ability to quickly develop and maintain a high level of knowledge of software products
If you are interested in joining our team, please send your resume to careers@17a-4.com.
