New DataParser helps organizations capture, format, and deliver Genesys Cloud web-messaging for compliance, eDiscovery, and supervision. 17a-4 LLC announces DataParser support for Genesys Cloud Web Messaging, expanding DataParser’s ability to collect and archive communications from live chat engagement channels. The new module of DataParser is designed for organizations that need to preserve customer-agent web messaging […]

DataParser for Genesys is coming soon!     Genesys Cloud CX is comprehensive contact center solution that combines customer and workforce engagement with journey management capabilities in a single unified platform.  A modern, cloud-native solution, Genesys Cloud CX delivers unmatched scalability; easy-to-use, ready-to-deploy interfaces; a single tool for building orchestration flows; and an event data platform […]